Reference

Explore h02 Terms Before You Start

These terms govern every interaction you have with h02 — from opening your account and depositing funds via UPI or Paytm, to placing wagers and requesting withdrawals.

Account eligibility by local lawUPI, Paytm & PhonePe deposits coveredWithdrawal conditions explainedDispute resolution processAccount closure rights

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Switch On to What These Terms Cover

h02 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

h02 operates under terms that apply to all account holders where access is permitted under local law. By opening an account, you confirm that you have read, understood and accepted these terms in full. Any deposits you make — whether through UPI, Paytm or PhonePe —

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are subject to the transaction conditions described here, including processing times and reversal policies. We reserve the right to update these terms with reasonable notice. Continued use of your account after any update constitutes acceptance of the revised terms. If any clause conflicts with your jurisdiction's
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applicable law, that clause will be read as narrowly as the law requires, leaving the remainder of the terms intact.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Browse Ways to Reach Our Policy Team

If any clause in these terms is unclear, or if you need written confirmation of how a specific condition applies to your account, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our agents can quote relevant terms clauses, confirm withdrawal conditions, and document your query for follow-up within the same session.

Email Support Send a detailed query to our terms and policy address. We acknowledge within two hours and aim to deliver a full written response citing the applicable clause within one business day.

Help Centre Our Help Centre contains plain-language summaries of each major terms section — covering account use, deposit rules via UPI and Paytm, payout conditions and the steps to raise a formal dispute.

HOW WE HANDLE YOUR ACCOUNT

Open the Details on Data and Security

We handle your personal data, account records and transaction history according to the data-retention and security practices described in this section.

Data We Collect

We collect the information you provide at account opening — name, contact details, payment method identifiers for UPI or Paytm — plus transaction logs, login timestamps and device identifiers used during each session.

Cookie Use

Our site uses session cookies to maintain your login state and preference cookies to remember your lobby layout. Analytics cookies measure page load times and navigation paths. You may adjust cookie settings in your browser at any time.

Account Security

Your account is protected by password hashing and two-factor authentication when enabled. Suspicious login attempts from unrecognised devices trigger an email alert to your registered address before access is permitted.

Retention Period

We retain transaction records for the period required under applicable financial-compliance rules. After that period, personal identifiers are removed from our active systems unless an open dispute or legal hold applies to your account.

Your Rights

Where local law grants it, you may request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion of data no longer required for the purpose it was collected. Submit requests via email support.

How to Request Changes

Write to our policy team with your registered account email and the specific change you need. We will verify your identity, action eligible requests within seven days, and send written confirmation once the change is complete.

Get Answers on How These Terms Apply

The questions below address the clauses account holders ask about most — covering eligibility, deposits through UPI and PhonePe, withdrawal conditions, data rights and the steps to raise a dispute. If your question is not listed here, contact our support team directly.

These terms apply to every person who opens an account on h02 where access is permitted under local law. By completing account registration you confirm you have read and accepted all clauses before your account becomes active.

Yes. We may update these terms at any time and will notify you by email or in-account notice at least seven days before changes take effect. Continuing to use your account after that date means you accept the updated version.

If your account is suspended pending a review, deposits already credited to your wallet remain recorded. Once the review concludes, eligible funds are returned to the originating UPI or Paytm source within the timeframe stated in our withdrawal policy.

Send the transaction ID, date, amount and a description of the issue to our email support address. We log every dispute, assign a reference number and aim to issue a decision within five business days of receiving all required details.

We hold account-registration data, transaction history and session logs. Records are kept for the period required by applicable financial-compliance rules, after which personal identifiers are removed from active systems unless a dispute or legal hold applies.

Where local law grants that right, yes. Email our policy team from your registered address, specify what you want deleted, and we will verify your identity and action eligible requests within seven days, sending confirmation once complete.

These terms are governed by the law of the jurisdiction under which h02 holds its operating authorisation. Where that law conflicts with local law applicable to your account, the clause in question is read as narrowly as local law requires.

Explore h02 Terms Before You Start

Browse Ways to Reach Our Policy Team

Open the Details on Data and Security

Data We Collect

Cookie Use

Account Security

Retention Period

Your Rights

How to Request Changes

Get Answers on How These Terms Apply

01 Who do these terms apply to?

02 Can h02 change these terms after I have opened an account?

03 What happens to my UPI or Paytm deposit if my account is suspended?

04 How do I raise a formal dispute about a transaction?

05 What personal data does h02 hold about me and how long is it kept?

06 Can I request deletion of my personal data?

07 Which law governs these terms if there is a conflict?

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